We are COVID-19 Safe

Following an extensive review of our risk assessment, we are confident the Centre is now fully COVID-19 safe. Feedback from our clients has been overwhelmingly positive, with clients reporting that our new procedures, along with a touch of common sense, makes everybody feel safe. PPE and room layouts can be tailored to your needs. Get in touch if you need a safe space!

We Are Open!

Merchants’ Place is now open to the public on a part-time basis – every Tuesday, Wednesday and Thursday, with the office open 9.30am – 5pm Monday to Friday; however, we remain available to hire 7 days a week, including evenings.

Following government guidelines, we have put a range of new procedures in place to ensure the safety of our clients and staff. If you are looking for room hire or flexible office space, please get in touch by calling 01263 519454 or email info@merchantsplace.co.uk.

We are hoping to be open 5 days a week soon; however, please contact us if you have any questions or would like to hire our services.

Merchants’ Place Opening Soon

We are hoping to open soon! We are working on new measures to ensure your safety including strategically placed hand sanitizer stations, protective screens and a one-way system through-out the building to maintain appropriate social distancing.

First Aid Course Postponed

The First Aid course due to run on 6th May 2020 has been cancelled due to the COVID-19 pandemic. Another course will be re-booked in the future once Merchants’ Place is back open. All learners who were booked onto the course can either receive a full refund or carry their payment over and join the next course once organised.

Important – Merchants’ Place

After cancelling all classes and social gatherings last week, we have decided to close to the public from 5pm on Monday 23rd March. We feel that we have a moral obligation to protect staff and visitors to the Centre and to help curb the spread of the virus. However, we will continue with our community work at the Centre and will be available to answer queries via telephone and email. If you wish to help your community, you can contact us through our Volunteer Hub.
Please be assured you can still access some of the advice services available here; we can book telephone appointments for Citizens Advice Bureau and Norfolk Community Law Service. We can also put you in touch with NHS Wellbeing Service and Pandora Project (Domestic Abuse Support) who are still offering support. We will use our extensive community network to update our social media platforms and our dedicated COVID-19 support page on our website with local information daily.
As an independent, non-profit, community organisation these are worrying times for us. We sincerely hope after this crisis has passed, with the support of the residents and businesses of Cromer, we will yet again be here to serve you all. Stay safe, take care of each other and we will see you on the other side. Merchants’ Place team Rachel, Hannah & Diane.

Adult Learning Courses Cancelled

All Adult Learning courses have been cancelled for the foreseeable future. Adult Learning will be contacting all of their learners to inform them of the changes and will keep them updated on future practices. They are hoping to temporarily continue their teaching online, please check their website for updates – www.norfolk.gov.uk


COVID-19: We aim to keep you updated with local information regarding coronavirus support services – follow this link to our support page: COVID-19LocalSupport.
Given the current situation with Coronavirus, we want to assure the local community we remain open. We have many support services that run outreach from here and although some may not be attending in person, they are able to help via telephone consultations and we offer our rooms for this purpose.
Many people will be facing difficult situations which will need advice, guidance and support and if we are able to help, we will. Our hours remain the same, 9am – 5pm – you can contact us on 01263 519454 or info@merchantsplace.co.uk or drop into the centre, however please respect the welfare of our staff and do not visit if you are feeling unwell.

New Year, New Experiences

We have a range of courses, advice and groups to offer. Do you need CV advice? Maybe you’d like to further your education and join a new course? Or have you thought about volunteering and would like more information? We can help. We know of over 150 different local volunteering opportunities, as well as new courses, free advice and room hire facilities. Have a look at our ‘Whats On’ section of our website to see what you can get involved in, or contact us directly for more information.

Christmas Opening Times

Merchants’ Place will be closed from 12noon on Monday 23rd December 2019 and will be open as usual from Thursday 2nd January 2020. Thank you to all of our clients, past and present, who have supported us this year – it is appreciated. We look forward to seeing you in the New Year.

Tourist Information Centre

The Cromer Tourist Information Centre is now temporarily based at Merchants’ Place. Their telephone number remains the same as before however if you would like to speak to somebody in person, they will be available between 9:30am – 4pm every day (7 days a week) at 16 Church Street, Cromer.