COVID-19 Local Support

We have created this page to inform local people about what help is being offered during the coronavirus pandemic. If you (or someone you know) are elderly or vulnerable and need help, please read the information below (updated 18/06/2020)…

We aim to keep this page as up to date as possible. If you know of other local services/help, please let us know – 01263 519454 / info@merchantsplace.co.uk.

Merchants’ Place closed to the public on Monday 23rd March. However, we continue with our community work and are available to answer queries via telephone and email. If you wish to help your community, you can contact us through our Volunteer Hub.
You can still access some of the advice services available here; we can book telephone appointments for Citizens Advice Bureau and Norfolk Community Law Service. We can also put you in touch with NHS Wellbeing Service and Pandora Project (Domestic Abuse Support) who are still offering support. We will use our extensive community network to update our social media platforms and our dedicated COVID-19 support page on our website with local information daily.
Facebook – Merchants’ Place
Twitter – Merchants’ Place
Telephone: 01263 519454
Email: info@merchantsplace.co.uk

As of Monday 15th June, most non-essential retail stores opened in Cromer. Other leisure and hospitality businesses are aiming to open on the first week of July. Please see individual websites for further information.

Cromer Cares is a free service that are working to support residents who are shielding in Cromer and the surrounding areas or for those who are, or feel, they may be at increased risk. They can help with collecting shopping, delivering prescriptions, issuing food-bank vouchers, telephone befriending or any other support required. To access this free service, call 01263 512254 or 07789 625033 (also available for text or Whatsapp).

Pharmacies:
Cromer Group Practice Pharmacy are open Monday to Friday 9am-12pm, 2pm – 5pm, and 9am-11:45am on Saturdays.
Boots Pharmacy is open Monday – Saturday 08:30 – 12:00, 12:30 – 17:30, and 10:00 – 12:00, 12:30 – 16:00 on Sundays.
Lloyds Pharmacy are open Monday – Friday 9am-6pm, and 9am – 5:30pm on Saturdays. They are closed on Sundays.
Superdrug are open Monday to Saturday, 9am – 5pm, and 10am – 4pm on Sundays.

Food retailers:
Coop on High Street have been assisting in providing food and other goods to residents of all ages who are isolated in Cromer and surrounding areas. Payment is taken over the phone with assistance available to those who have limited means, or to who cannot access funds. Please ring us initially on either 01263 512254 or 07789625033 to register for this service.
Morrisons are now enabling isolated or older customers only to make orders over the phone for home delivery. They can choose from a Food Box (please see the link) https://www.morrisons.com/food-boxes/boxes or choose from a limited selection of 45 essential groceries and other items for home delivery. If you have friends or family in need of this help and are unable to shop instore, please ask them to call 0345 611 6111 and select option 4 to order a Food box or 5 to place an order for home delivery. https://www.morrisons.com/food-boxes/boxes
Cromer Cares is also able to collect Click and Collect orders (01263 512254).
Iceland are offering deliveries. Please visit https://www.iceland.co.uk/store-finder/store…
Cromer, Aylsham and the surrounding Food Banks: At present, the Food Banks are able to continue to offer their service to people in food crisis through financial circumstances via the voucher system. If you need help, contact an agency to get a voucher as usual by either phone or email. Please continue to donate food if you are able, but they appreciate the situation is difficult and if you can spare any carrier bags that will help greatly as they are running short.
Thank you as always for your support.

Banks:
NatWest is open 10am to 1pm Monday to Friday, with the exception of Thursday when they are closed.
HSBC is open 10am – 2pm Monday to Friday.
Lloyds Bank is open 10am-2pm Monday to Friday.

Post Offices:
The Post Offices are located in:
Co-op in Cromer Town
Mill Road One Stop

Opticians:
Specsavers in Sheringham remains open for inquiries. For more information, please call 01263 821457 for more information to make an appointment.
Cromer Eyecare are open for emergencies. This will be done behind a closed door policy where all customers will be triaged first.
They are not able to carry out any routine assessments.
Please contact them by phone on 01263 512345. Do not present at the practice.
You may be diverted to an answer phone, but you will be called back
EMAIL – mail@eyecarenorfolk.co.uk
WEBSITE – www.cromereyecare.co.uk
Please use the above contact information to order contact lenses or for spectacles if broken where replacements are required or need repairs.

Hearcare:
Specsavers Audiology are offering a limited service for existing customers. For an emergency, please contact your GP. If you access Specsavers in Sheringham, please call 01362 852830. If you access Specsavers at Merchants’ Place in Cromer, please call 01493 332255. Merchants’ Place still holds a limited supply of batteries for emergencies – if you are in need of more, please call us to arrange collection on 01263 519454.

YOUR AREA…
Cromer: ‘Cromer Cares’ has been created to help those who are vulnerable or elderly during this pandemic. A group of volunteers are ready to help with things such as food distribution, dog walking, collecting prescriptions, pet care and personal care (depending on area) during this pandemic. If you need help, call this number – 01263 512254. You can also stay up to date by checking their Facebook page.
Facebook – Cromer Cares
Cromer Cares Website
Tim Adams is also available to organise help for those in need – 07789 625033 / tim.adams@cromer-tc.gov.uk.

Cromer Cemetery: Cromer Cemetery is now closed to the public. Under the terms of the Health Protection (Coronavirus, Restrictions) Regulations 2020 it has been necessary to close the cemetery to visitors until further notice. Funeral arrangements will still proceed within the terms of the regulations. If anyone has any questions please call 01263 512254 during office hours

Overstrand: ‘Helping Hands’ – As the coronavirus continues to spread, Overstrand Parish Council in conjunction with Overstrand Together, have set up ‘Helping Hands’ support network. This is to help those who are self-isolating or are unable to go shopping, collect prescriptions, post letters or walk dogs. If you require assistance, you can email or telephone: June White – 01263 576766 / clerk@overstrandparishcouncil.org.uk. Di Rolph – 01263 579114 / drolph@uwclub.net. All you need to do is tell them who you are and what help you need.

Northrepps: Contact Michelle Renaud – 07789 917290 / michelle.Renaud.honey@outlook.com. Volunteers are ready to help those in need by offering services such as food distribution, dog walking, collecting prescriptions, pet care and personal care (depending on area) during this pandemic.
-Northrepps Village Trust offering help with prescriptions/medication, shopping, posting mail, friendly chat on the phone. If you live alone and have no local family, you may wish to contact them with your details and arrange for a volunteer to make regular checks on your well-being. The volunteer group is being co-ordinated by NVT. In the first instance email or call:
northreppsvillage@gmail.com – Gavin: 01263 578271 – Sarah: 01263 579256 – Anna: 01263 579134 – Chris: 07768 103811.

Bodham/Beckham: Contact Callum Ringer – 07824 381519 / callumringer@yahoo.co.uk. Volunteers are ready to help those in need by offering services such as food distribution, dog walking, collecting prescriptions, pet care and personal care (depending on area) during this pandemic.
– Group of volunteers offering help with prescriptions/medication, urgent supplies, posting mail, other tasks as required. Telephone 07824 381519.

North Walsham: North Walsham Good Neighbour Scheme is a network of volunteers offering practical support to elderly and vulnerable community members. They are now working with the council to offer support to those in need. For further information, call 01692 558321 or visit www.nwgoodneighbour.org.uk
Mariett’s Chariots offering help with: prescriptions/medication, shopping, posting mail, friendly chat on the phone, help with driving. Telephone 01692 406818. The company announced: “With a near empty diary and drivers twiddling their thumbs, if any vulnerable or elderly people need any help with shopping, transport to doctors etc, let us know and we will be happy to help our local community, free of charge of course.”

Sheringham: Sheringham has a Facebook group dedicated to matching volunteers with offers of help. Search for ‘Mutual Aid Sheringham’.

Mundesley: Mundesley Parish Council are offering help to those who are self-isolating. If you need help, or would like to volunteer to help others, contact the council directly – 01263 720603 or email clerk@mundesley-pc.gov.uk.

Trunch: Trunch Village Stores Can deliver for those unable to leave the house – 01263 722072.

Southrepps: Claire Ayling is offering help with prescriptions/medication, shopping, posting mail, friendly chat on the phone. Telephone 07526 000747.

Holt: Holt has a Facebook group dedicated to matching volunteers with offers of help. Search for ‘Holt Coronavirus Support Group’.
Siobhan Rayner is offering help with prescriptions/medication, urgent supplies. Telephone 07570 570442.
-Parker and Gillam are offering help with: prescriptions/medication, shopping, posting mail, friendly chat on the phone. Telephone 07780 111766 / 01263 710007.

Briston: Group of volunteers offering help with: prescriptions/medication, shopping, posting mail, friendly chat on the phone, washing. Telephone 07961 872265.

Aylsham: Laura Childerhouse is offering help. People in the area can call her on 07340770144, should they need help.

Hoveton: Operation Good Neighbour offering help with: prescriptions/medication, urgent supplies. Visit www.goodneighbour.wroxhambenefice.org or search for ‘Operation Good Neighbour Hoveton and Wroxham’ on Facebook.

Skeyton: Volunteer offering help with: prescriptions/medication, urgent supplies. Contact MP Duncan Baker’s constituency office on 01692 557140 for further details.

Ludham: Churches together in Ludham, in association with Ludham Parish Council, offering help with: prescriptions/medication, urgent supplies, shopping. Telephone 01692 511511.

Wells-Next-The-Sea: Ellen McHugh – Offering help with shopping, prescription collection, mailing your post, dog walking, friendly chat on the phone. Ellen has a current DBS certificate – please call 07922 808 809 if you are in need of help.

The Norfolk County Council are supplying a range of information for those in need during this time. Have a look at the ‘Where I Live’ section on their website – https://www.norfolk.gov.uk/where-i-live

The council details for your area if needed:
Norwich city council – https://www.norwich.gov.uk/coronavirus

North Norfolk district council – https://www.north-norfolk.gov.uk/tasks/projects/coronavirus/

Great Yarmouth Council – https://www.great-yarmouth.gov.uk/coronavirus

South Norfolk Council – https://www.south-norfolk.gov.uk/residents/communities/coronavirus

Breckland District Council – https://www.breckland.gov.uk/service-updates

Broadland District Council – https://www.broadland.gov.uk/coronavirus

West Norfolk and King’s Lynn District Council – https://www.west-norfolk.gov.uk/coronavirus

HELPFUL INFORMATION…
Citizen’s Advice have stopped offering one-to-one appointments for the foreseeable future; however, they are still giving telephone appointments for those in need. They also have information on their website – www.citizensadvice.org.uk. Give them a call on 03444 111 444. Alternatively, contact Merchants’ Place and we can book a telephone appointment for you for a Monday.
Family Court Domestic Abuse Service: This service offers information about the court process and emotional support to help victims feel more confident about attending family court hearings. This service helps victims of domestic abuse. Contact information: 0300 332 1000 or visit their website – www.citizensadvice.org.uk/familycourt

Norfolk Community Law Service have stopped offering one-to-one appointments for the foreseeable future; however, they are still giving telephone appointments for those in need. Call them on 01603 496623 to book your appointment.

Domestic Abuse Support:
Pandora Project: https://www.pandoraproject.org.uk/contact-us/
Leeway Domestic Violence and Abuse Service: 0300 561 0077
Women’s Aid: helpline@womensaid.co.uk
Harbour Centre, Sexual Assault Referral Centre: 01603 276381, or email contact@theharbourcentre.co.uk
Refuge (National Domestic Abuse Hotline): Freephone, 24 hour helpline – 0808 2000 247.

Libraries: All Libraries in North Norfolk will be officially closed from Saturday 21st March due to the virus pandemic. Although they are closed, the libraries are still running online reading sessions. Check out their Facebook page.

North Norfolk District Council: No longer offering face-to-face appointments to consider the safety of their staff team. If you need to contact the council, check their website – www.north-norfolk.co.uk or call them directly on 01263 513811.
If you are homeless or about to become homeless please check the Norfolk County Council website or contact 01263 516375.


WELLBEING…
NHS Wellbeing Service: Offering telephone and video appointments to help you deal with your mental health, wellbeing and emotional support. This is a self-referral service. To contact them, call them on 0300 123 1503 or visit their website – www.wellbeingnands.co.uk or email admin@wellbeingnandw.co.uk.
Cromer Cares Telephone Befriending Service: This is a free service offered by Cromer Cares to support residents who may be isolated or who would simply benefit from a chat on the phone. Call 01263 512254 to access this service.
Danny Hickling Based in Cromer, offering an online and telephone counselling throughout the lockdown period . You can book an initial 15 minute phone / Zoom SKYPE Video call which is FREE. All charges beyond the first phone call are listed on the website – www.crystalclearcounselling.co.uk
You will talk to a registered psychotherapeutic counsellor with the UKCP who is also listed on the accredited register of counsellors with the BACP (the two main counselling bodies in the uk).
In addition NHS and Police employees in Norfolk can claim three 30 minute support sessions during the Coronavirus Lockdown period (subject to demand)
Golden Leaf Counselling based in Northrepps is offering free 15 minute counselling sessions www.goldenleafcounselling.com
NHS: Every Mind matters https://www.nhs.uk/oneyou/every-mind-matters/ in light of coronavirus around looking after your mental health while staying at home and tips to help if you are worried about coronavirus.

OTHER ORGANISATIONS…
OCD Action: Continue to offer online support groups to those who have OCD. Contact them directly by calling 0845 390 6232 or by visiting their website – www.ocdaction.org.uk.

Age UK Norwich: Advice line remains open – 01603 496333. Referral system currently open but face-to-face appointments suspended.

Age UK Norfolk: Advice line remains open – 0300 500 1217. Referral system currently open but face-to-face appointments suspended.

Shelter: Advice line remains open – 0344 515 1860. Referral system currently open but offices and face-to-face appointments suspended.

Equal Lives: Advice line remains open – 01508 491210. Referral system currently open but face-to-face appointments suspended (very limited face-to-face services where possible).

MAP: Advice line remains open – 01603 216481. Drop-in service available but screenings are conducted at the door with strict hygiene procedures in place.

Stay safe, happy and healthy! We are all in this together – be sure to look after your loved ones, your neighbours and the vulnerable in this uncertain time.